Problem Statement

Healthcare providers face significant challenges in managing patient data efficiently due to fragmented systems, cumbersome paperwork, and inconsistent access to comprehensive patient histories. These issues lead to inefficiencies, potential errors, and hindered patient care. Our Electronic Health Records (EHR) product aims to address these problems by offering a seamless, secure, and integrated solution that ensures real-time access to accurate and complete patient information, enhancing the quality and efficiency of healthcare delivery.

Scope Of Work & Timeline

I started the assignment to identify and effectively improve problems through UX research and analysis

User Research

Its done to address the full range of perspective required to understand the user needs.

User Experience Design

I worked on the User flow & journey map in order to have best user experience.

Visual Design

Worked on the interface designs for the application including prototype.

User Research

The healthcare industry is undergoing a significant transformation driven by technological advancements and the increasing need for efficiency, accuracy, and improved patient outcomes. Electronic Health Records (EHR) systems are at the forefront of this transformation, offering solutions to longstanding challenges in patient data management. This research outlines the critical need for EHR products, supported by data and insights from various studies and reports.

Challenges in Traditional Patient Data Management

1. Fragmentation and Inaccessibility:

Patient data is often stored across multiple systems and physical records, making it difficult for healthcare providers to access complete and accurate information promptly.
A study published in the Journal of the American Medical Informatics Association highlighted that 78% of physicians reported difficulties in accessing patient information from other providers.

2. Inefficiencies and Administrative Burdens:

Manual data entry and paperwork consume a significant amount of healthcare providers time, reducing the time available for patient care.
According to the American Medical Association, physicians spend nearly 27% of their workday on administrative tasks.

3. Errors and Inconsistencies:

Paper-based records and fragmented digital systems increase the likelihood of errors in patient information, which can lead to incorrect diagnoses and treatment plans.
The Institute of Medicine reports that preventable medical errors are a leading cause of death, with a significant number attributed to inaccurate or incomplete patient data.

Benefits of EHR Systems

1. Improved Access to Comprehensive Patient Data:

EHR systems provide a centralized and secure platform for storing and accessing patient records, ensuring that healthcare providers have real-time access to complete medical histories.
A study by Health Affairs found that EHR adoption led to a 15% improvement in clinical outcomes due to enhanced data accessibility.

2. Increased Efficiency and Reduced Administrative Burden:

Automation of administrative tasks, such as data entry and appointment scheduling, allows healthcare providers to focus more on patient care.
The Journal of Healthcare Management reported that practices using EHR systems saw a 20% reduction in administrative workload.

3. Enhanced Accuracy and Patient Safety:

EHR systems minimize the risk of errors by providing decision support tools, alerts for potential drug interactions, and standardized data entry protocols.
According to the New England Journal of Medicine, hospitals with EHR systems experienced a 25% reduction in adverse drug events.

Market Demand and Adoption Trends

1. Growing Adoption of EHR Systems:

The adoption of EHR systems has been steadily increasing, driven by government incentives, regulatory requirements, and the recognized benefits of digital health records.
A report by Grand View Research projects the global EHR market to reach USD 30.1 billion by 2025, growing at a CAGR of 5.4%.

2. Regulatory and Policy Support:

Government initiatives, such as the Health Information Technology for Economic and Clinical Health (HITECH) Act in the United States, have provided significant incentives for EHR adoption.
Compliance with regulations like the General Data Protection Regulation (GDPR) in Europe also necessitates secure and efficient data management solutions, further driving EHR adoption.

Research Sources: https://market.us/report/electronic-health-records-market/

Competitive Analysis

As part of quantitative research an online surveys was conducted to 100 people using google forms and 80 of them responded so far. this survey was consisted of five questions that allowed us to know little more about our user base and better support the findings derived from qualitative research.

Feature	Heads Up For Tails	Supertails	PetBacker	Petzzing
Accessibility	Simple & Fast	Simple & Fast	Simple & Fast	Simple & Fast
Service Offerings ( Grooming, walking, veterinary services etc )	Yes	Limited	Limited	Yes
Payment Integration	Multiple Payment Options	Multiple Payment Options	Multiple Payment Options	Multiple Payment Options
Reviews & Ratings	Yes	Yes	Yes	Yes
Security & Privacy	Biometrics Configuration	No Biometrics Configuration	Biometric Enabled	Biometric Enabled
Customer Support	Slow	Slow	Quick Response	Quick Response
Emergency Services	No	No	No	No
Community Engagement	Yes	Yes	No	Yes
Competitive Pricing	No	No	No	No

Life is better with
furry friends by your
side.

Surveys

As part of our quantitative research, my friend and I conducted a survey at leading hospitals in the Delhi NCR region, including Fortis, Medanta, GTB Hospital, and Aruna Asif Ali Hospital. The survey, which comprised eight questions and interviews, provided deeper insights into our user base and helped corroborate the findings from our qualitative research.

Responses Of Survey:Patient

How do you currently manage your medical records?

Have you ever had trouble accessing your medical records when needed?

Have you ever lost or had difficulty finding important medical documents?

How often do you see different healthcare providers (e.g., specialists, primary care physicians)?

Pictures Taken During Surveys For Provider

Responses Of Survey:Provider

How do you currently manage your medical records?

How often do you encounter issues with accessing or sharing patient information?

What are the most significant challenges you face with your current patient record management system?

How much time do you spend on administrative tasks related to patient records each day?

Pictures Taken During Surveys For Provider

User Persona

Based on user research conducted in hospitals across the Delhi NCR region, involving both patients and doctors, I developed two personas. I consistently referred to these personas throughout the entire product development process.

Provider Persona

Dr. Aditya Kaushik

Age - 31 Years

Occupation - Orthopaedician

Location - Location - GTB Hospital, New Delhi

Demographics

Gender - Male

Education: MBBS, MS (Orthopaedics)

Marital Status: Married

Tech Proficiency: Moderate

About

Dr. Aditya is a highly experienced orthopaedician working at Fortis Hospital in Gurugram. He has been practicing for 6 years and is well-known for his expertise in joint replacements and sports injuries. He sees a high volume of patients daily and is committed to providing the best possible care.

Goals with EHR System

To reduce the time spent on retrieving and updating patient records.
To improve the accuracy and completeness of patient medical histories.
To streamline appointment scheduling and reduce administrative workload.

Challenges

Appointment Scheduling: Managing patient appointments is cumbersome, leading to overbooking or gaps in the schedule.
Accessing Medical History: Retrieving patient medical histories is extremely time-consuming, often requiring manual searches through paper records or fragmented digital systems.
Administrative Burden: A significant amount of time is spent on administrative tasks, reducing the time available for patient care.

Needs

Efficient Scheduling System: A system that streamlines appointment scheduling, reducing overbooking and gaps.
Comprehensive EHR System: An electronic health records system that provides quick and easy access to complete patient histories.
Integrated Platform: A platform that integrates lab results, imaging, and other medical records seamlessly.
Integrated Platform: A platform that integrates lab results, imaging, and other medical records seamlessly.
Enhanced Data Security: Robust security features to ensure patient data privacy and compliance with healthcare regulations.

Colors & Typography

Hex #2563EB

RGB 37,99,235

Hex #52525B

RGB 82,82,91

Hex #3E7AFC, RGB 92, 162, 252

Hex #2256C8, RGB # 29, 101, 197

Other State Colors

Hex #EA4335

RGB 234,67,53

Hex #34A853

RGB 52,168,83

Hex #FBBC05

RGB 251,158,5

Typography is an important aspect of UX (user experience) design, as it plays a crucial role in shaping how users perceive and engage with digital content. Good typography can help improve readability and make the content more accessible and usable, while poor typography can lead to confusion, frustration, and reduced engagement.

Inter

The quick brown fox...

H152ptInter Bold

The quick brown fox jumps over the lazy dog

H224ptInter Medium

The quick brown fox jumps over the lazy dog

H318ptInter Regular, Medium

Visual Designs

Provider Persona - Designed with the busy physician in mind, our Electronic Health Records (EHR) product simplifies patient data management and enhances clinical workflows. Experience seamless access to comprehensive patient histories, allowing you to focus more on delivering exceptional care.